Refund policy

At AS Gears, we want you to feel confident about your gear. If your order isn’t right for you or something arrives damaged, we’re here to help.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

For standard returns, items must be returned in their original packaging, together with any parts and accessories originally included with the product. An order number or other proof of purchase is required.

Items that arrive damaged, defective, or incorrect are addressed separately below.

How to Request a Return

To request a return, email asgears.official@gmail.com within the 30-day return window. Please include:

  • Your order number.

  • The item you would like to return.

  • A brief explanation of your request.

Our team will review your request and provide the return instructions and correct shipping address.

Please contact us before sending an item back. The address on your original shipment may not be the correct return address.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed with AS Gears or required by applicable law. We recommend using a tracked shipping service and keeping your shipping receipt.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, email asgears.official@gmail.com as soon as possible and within 30 calendar days of delivery.

Include your order number and a description of the issue. Photos or a short video, where possible, will help us review and resolve your request.

Once the issue is confirmed, we will arrange an appropriate replacement or refund. If a return is required, AS Gears will cover the return shipping cost and provide instructions.

Return Shipping

For standard returns unrelated to arrival damage or a defect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.

Exceptions and Non-Returnable Items

Items that do not meet the standard return conditions above may not qualify for a change-of-mind return.

Any additional product-specific return exclusions will be disclosed on the relevant product listing before purchase.

If you are unsure whether your item qualifies, contact us before returning it. These conditions do not limit your rights concerning faulty, damaged, incorrect, or misdescribed goods under applicable law.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Eligible refunds will be issued to your original payment method within 10 business days of receiving the returned item. If we approve a refund without requiring a return, it will be issued within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund to your account.

If a replacement is agreed upon, we will confirm its availability and shipping arrangements with you.

Contact Us

For return requests, exchange inquiries, refund questions, or problems with a delivered item, please contact:

AS Gears Customer Support
Email: asgears.official@gmail.com

This policy does not limit any rights you may have under applicable consumer protection laws.